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Voluntary Organisation Number: VO/0845  ·  Malta

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Mediterranean Institute Of Marine Studies Foundation emblemMediterranean InstituteOf Marine Studies FoundationTas-Sliema, Malta · VO/0845

Complaints and Contact Procedure

The Foundation treats complaints as useful information. This page explains how to raise one and what happens next.

How to raise a matter

Write to info@mediterraneanmarine.store with the word “Complaint” in the subject line, or by post to 4 Triq Sir Adrian Dingli, Tas-Sliema SLM 1906, Malta. Please describe what happened, when, and what outcome you are seeking, and include a means of replying to you.

How a complaint is handled

  • Receipt is acknowledged in writing.
  • The matter is examined by a person not directly involved in it, where possible.
  • A written response is provided, setting out findings and any action taken.
  • A record is kept so that recurring issues can be identified.

If you remain dissatisfied

If you are not satisfied with the Foundation's response, you may refer the matter to the competent authority in Malta responsible for the subject of your complaint, including the authority responsible for voluntary organisations or for data protection, as applicable.